@misc{srivastava2023evaluating,
      title={Evaluating Chatbots to Promote Users' Trust -- Practices and Open Problems}, 
      author={Biplav Srivastava and Kausik Lakkaraju and Tarmo Koppel and Vignesh Narayanan and Ashish Kundu and Sachindra Joshi},
      year={2023},
      eprint={2309.05680},
      archivePrefix={arXiv},
      primaryClass={cs.HC}
}